Privacy policy

Safeguarding your personal information is of paramount importance to us. Our commitment to privacy extends to every facet of our operation. Situated in Basel, Switzerland, we provide AI services with the highest level of integrity and respect for user privacy. Our Privacy Policy outlines the types of information we collect, how we use it, and under what circumstances, if any, we disclose it. By engaging with Neoval AI's services, you consent to the practices described within this document. We encourage users to read this policy carefully in order to understand how we handle personal data. We collect various types of data to enhance and personalize your experiences with our services. This includes identifiers such as names and email addresses, technical data related to usage patterns, and any other necessary information that aids in delivering premium AI solutions tailored to your needs. Rest assured that all data collected is handled in compliance with applicable data protection laws in Switzerland and the European Union. Neoval AI employs rigorous security measures to ensure that your information is protected from unauthorized access or disclosure. Our team is continuously updating these protocols to reflect the latest advancements in security technology. However, as with all digital platforms, a degree of risk remains, and we urge users to exercise caution when sharing personal information online. Should you have any questions or require further clarification about our privacy practices, please do not hesitate to contact us through our official communication channels. Neoval AI is dedicated to maintaining transparency and trust as we innovate at the forefront of artificial intelligence.

Google Calendar Integration and Data Usage
How We Use Google User Data
When you connect your Google Calendar to our chatbot generator system, we access and use your Google Calendar data solely for the following purposes:

To check your calendar availability in real-time
To create new appointments when visitors book through your chatbots
To update or modify existing appointments as requested through the chatbot interface
To display available time slots to potential visitors/customers
We do not use your Google Calendar data for any other purposes, including marketing, advertising, or any form of data analysis beyond what is necessary to provide the appointment booking functionality.

Data Sharing and Disclosure
We do not share, transfer, sell, or disclose your Google user data to any third parties, except:

When required by law or to comply with legal process
To protect our rights, property, or safety, or that of our users
Your Google Calendar data remains private and is only accessed by our system to facilitate the appointment booking service you have requested.

Data Retention and Deletion
Active Use: We retain access to your Google Calendar data only while your account remains active and the Google Calendar integration is enabled
Account Deletion: When you delete your account or disconnect Google Calendar integration, we immediately revoke access tokens and delete any cached calendar data
Data Retention Period: We do not store your Google Calendar events or personal calendar information on our servers beyond temporary caching (maximum 24 hours) necessary for real-time availability checking
User Control: You can revoke our access to your Google Calendar at any time through your Google Account settings or by disconnecting the integration in your Neoval AI dashboard
AI Model Training Policy
We do not use any Google user data (including Google Calendar information, email addresses, or any other data obtained through Google APIs) to develop, improve, train, or enhance any generalized AI or machine learning models. Your Google data is used exclusively for the specific functionality you have requested and is not incorporated into any AI training datasets.

Google API Compliance
Our use of Google APIs, including Google Calendar API, complies with Google's API Services User Data Policy, including the Limited Use requirements. We are committed to:

Using Google user data only for the specific purposes disclosed in this policy
Not transferring Google user data to third parties except as specifically permitted
Not using Google user data for serving advertising
Not allowing humans to read Google user data unless explicit user consent is obtained for specific purposes
Your Rights and Control
You maintain full control over your Google data:

You can disconnect Google Calendar integration at any time
You can revoke permissions through your Google Account settings
You can request deletion of any cached data by contacting our support team
You can view and manage which chatbots have access to your calendar booking functionality
For questions specifically about our Google data handling practices, please contact us at [email protected].